Customer Feedback Solutions, Inc. (CFS), a provider of on-demand customer interaction management tools, and salesforce.com (NYSE:CRM), a provider of on-demand business services, announced the availability of CFS' Customer Feedback Center for salesforce.com's AppExchange. The Customer Feedback Center offers a centralized suite of Web-based Customer Interaction Management tools that provides companies with the ability to manage and measure their customers' Website interactions and communications, creating real-time sales opportunities in Salesforce. Built on the AppExchange on-demand platform, the Customer Feedback Center is immediately available for test drive and deployment at http://www.salesforce.com/appexchange.
The Customer Feedback Center (CFC) provides companies with an affordable and easy to use on-demand Customer Interaction Management system without having to purchase and manage expensive software. The CFC centrally manages and measures all customer interactions on a company's Website, including feedback provided, trouble tickets submitted, documents downloaded, knowledge base searches performed and numerous other tasks. The CFC then provides this critical customer information in real-time to marketing, sales, support, and management teams, leading to increased lead generation, reduced costs and increased revenues. The CFC is offered as a Web-based subscription service, with no software to buy, install or maintain, and requires no support from an in-house IT department to implement or operate. A free 30-day trial of the CFC is available today for Salesforce users on the AppExchange.
"Every business wants to generate additional sales leads and revenues in order to positively impact their company's growth," said Adam Zeitsiff, CEO and co-founder of Customer Feedback Solutions, Inc. "With the Customer Feedback Center for AppExchange, Salesforce users can now generate incremental sales leads based upon the increasing number of interactions, feedback and communications that their customers and prospects provide on their Websites. With the CFC, our customers are able to enhance their current Website investment, provide an increased level of customer support, and utilize a centralized tool to sort, delegate and respond to online feedback and requests. The CFC has helped the sales, product and executive management teams from some of the world's largest industry-leading companies make informed decisions in real-time, resulting in increased revenues and a positive effect on their bottom-line."
September 27, 2006